AICC - 语音机器人-API开发指南

https://api-bj.clink.cn/xxxxxx?
&AccessKeyId=b1fcdc6c62be261cf97b00b25be6a2af
&Expires=60
&Timestamp=2018-09-11T12:02:34Z
&Signature=A4GDuUoWiFj59wQ0Bfq%2FJnB%2BSRU%3D
...

 https://api-bj.clink.cn/cc/list_clients?
 AccessKeyId=b1fcdc6c62be261cf97b00b25be6a2af
 &Expires=60
 &Timestamp=2018-10-12T10:18:12Z
 &limit=10
 &offset=0
 &qno=0000
 &cnos[0]=0000
 &cnos[1]=0001

AccessKeyId,Expires,Timestamp,cnos[0],cnos[1],limit,offset,qno

AccessKeyId=b1fcdc6c62be261cf97b00b25be6a2af&Expires=60&Timestamp=2018-10-12T10:18:12Z&&cnos[0]=0000&cnos[1]=0001&limit=10&offset=0&qno=0000

2018-10-12T10:18:12Z => 2018-10-12T10%3A18%3A12Z
cnos[0] => cnos%5B0%5D
cnos[1] => cnos%5B1%5D

GETapi-bj.clink.cn/cc/list_clients?AccessKeyId=b1fcdc6c62be261cf97b00b25be6a2af&Expires=60&Timestamp=2018-10-12T10%3A18%3A12Z&cnos%5B0%5D=0000&cnos%5B1%5D=0001&limit=10&offset=0&qno=0000

Signature = URLEncode(base64(hmac-sha1(AccessKeySecret, urlParam)))

 https://api-bj.clink.cn/cc/list_clients?
 AccessKeyId=b1fcdc6c62be261cf97b00b25be6a2af
 &Expires=60
 &Timestamp=2018-10-12T10%3A18%3A12Z
 &limit=10
 &offset=0
 &qno=0000
 &cnos%5B0%5D
 &cnos%5B1%5D
 &Signature=pDS5pcYkw3SqQV0zk312iCaQJpg%3D

 https://api-bj.clink.cn/cc/online?
 AccessKeyId=b1fcdc6c62be261cf97b00b25be6a2af
 &Expires=60
 &Timestamp=2018-10-12T10:18:12Z

{
    "qno":"0000",
    "cnos":["0000","0001"],
    "bindTel":"13888888888",
    "bindType":1,
    "status":1
}

AccessKeyId,Expires,Timestamp

AccessKeyId=b1fcdc6c62be261cf97b00b25be6a2af&Expires=60&Timestamp=2018-10-12T10:18:12Z

2018-10-12T10:18:12Z => 2018-10-12T10%3A18%3A12Z

POSTapi-bj.clink.cn/cc/online?AccessKeyId=b1fcdc6c62be261cf97b00b25be6a2af&Expires=60&Timestamp=2018-10-12T10%3A18%3A12Z

Signature = URLEncode(base64(hmac-sha1(AccessKeySecret, urlParam)))

 https://api-bj.clink.cn/cc/online?
 AccessKeyId=b1fcdc6c62be261cf97b00b25be6a2af
 &Expires=60
 &Timestamp=2018-10-12T10%3A18%3A12Z
 &Signature=pDS5pcYkw3SqQV0zk312iCaQJpg%3D

https://api-bj.clink.cn/gateway/robot_list

{
    "robotStatus": 0
}

{
    "result":{
        "list":[
            {
                "robotDefId":121931,
                "robotName":"小机智1号",
                "robotStatus":1,
                "industryOneName":"大金融",
                "deployTime":"2022-03-08 14:34:03",
                "industryTwoName":"银行"
            },
            {
                "robotDefId":121920,
                "robotName":"小机智2号",
                "robotStatus":2,
                "industryOneName":"大金融",
                "deployTime":"2022-03-04 17:54:55",
                "industryTwoName":"银行"
            },
            {
                "robotDefId":121912,
                "robotName":"小机智3号",
                "robotStatus":1,
                "industryOneName":"大金融",
                "deployTime":"2022-02-24 11:49:07",
                "industryTwoName":"保险"
            }
        ]
    }
}

https://api-bj.clink.cn/gateway/scenevariables

{
    "enterpriseId": "8001678",
    "robotDefId": 280572
}

{
    "result":{
        "variables":[
            "客户名称",
            "联系方式"
        ]
    },
    "requestId":"133938ef-99c4-9ea7-b2b5-8500fbc72acb"
}

https://api-bj.clink.cn/gateway/task_create

{
    "enterpriseId":"8001294",
    "callJobName":"测试打电话1234567",
    "callJobType":2,
    "robotDefId":280572,
    "userPhoneIds":"[247545]"
}

{
    "result":{
        "callJobId":4915639
    },
    "requestId":"fadcbf05-6451-997b-863b-026045eabdb4"
}

https://api-bj.clink.cn/gateway/task_execute

{
    "enterpriseId":"8001294",
    "callJobId":4917077,
    "command":3
}

{
    "code":200,
    "requestId":"18727243-e14a-9004-962a-ac3bbd724c7c",
    "message":"操作成功"
}

https://api-bj.clink.cn/gateway/task_import

{
    "enterpriseId": "8001294",
    "callJobId": 4917077,
    "customerInfoVOList":"[{\"name\":\"test\",\"phone\":\"18888888888\",\"properties\":null}]"
}

{
    "result":{
        "total":1,
        "successNum":1,
        "placeFailNum":0,
        "repeatNum":0,
        "placeFailDetail":"[]"
    },
    "requestId":"8b010e5c-87a5-9b0e-a83b-35c7958ac0d0"
}

https://api-bj.clink.cn/gateway/task_list

{
    "enterpriseId":8000001,
    "callJobStatus":1,
    "createDate":"2018-07-24",
    "endDate":"2018-07-24",
    "jobName":"外呼任务",
    "pageNum":1,
    "pageSize":10
}

{
    "result":{
        "total": 393,
        "pages": 393,
        "list": [{
            "jobName": "1111111",
            "callJobStatus": 2,
            "callJobStatusDesc": "已完成",
            "fromUnavailableCount": 0,
            "doneCount": 0,
            "unavailableCount": 0,
            "callJobId": 30423,
            "rejectedCount": 0,
            "remark": "",
            "totalCount": 0,
            "workingStartTime": "22:00",
            "workingEndTime": "22:05",
            "calledCount": 0,
            "jobType": 1,
            "startDate": 1566403200000
        }],
        "pageNum": 10
    },
}

https://api-bj.clink.cn/gateway/task

{
    "enterpriseId":"8001294",
    "callJobId":4917077
}

{
    "result":{
        "callJobId":4915639,
        "jobName":"测试打电话222333",
        "jobType":2,
        "startDate":1676822400000,
        "callJobStatus":5,
        "remark":null,
        "totalCount":1,
        "doneCount":0,
        "calledCount":0,
        "rejectedCount":0,
        "unavailableCount":0,
        "fromUnavailableCount":0,
        "robotDefName":"转人工坐席测试",
        "durationStat":[

        ],
        "chatRoundStat":[

        ],
        "resultDefs":[
            {
                "name":"客户意向等级",
                "values":[
                    "A级(有明确意向)",
                    "B级(可能有意向)",
                    "C级(明确拒绝)",
                    "D级(用户忙)",
                    "E级(拨打失败)",
                    "F级(无效客户)"
                ]
            }
        ],
        "callPhones":[
            {
                "userPhoneId":247545,
                "phone":"天润演示线路",
                "phoneName":"天润演示线路",
                "phoneType":2,
                "sceneType":1
            }
        ],
        "workingTimeRuleList":[
            {
                "weeks":[
                    1,
                    2,
                    3,
                    4,
                    5,
                    6,
                    7
                ],
                "timeRanges":[
                    {
                        "startTime":"09:00",
                        "endTime":"20:00"
                    }
                ]
            }
        ],
        "robotDefId":280572,
        "callJobStatusDesc":"系统暂停",
        "smsType":0,
        "smsTemplateId":null,
        "smsCondition":null,
        "workingTimeRule":{
            "weeks":[
                1,
                2,
                3,
                4,
                5,
                6,
                7
            ],
            "timeRanges":[
                {
                    "startTime":"09:00",
                    "endTime":"20:00"
                }
            ]
        },
        "seatNum":1,
        "phoneNum":1,
        "mobile":"13520547827",
        "openElasticity":false,
        "repeatCall":false,
        "repeatCallRule":null,
        "userPhoneIds":[
            247545
        ]
    },
    "requestId":"79df7dc7-a1bc-908a-8388-8afd639f8efb"
}

https://api-bj.clink.cn/gateway/phone_list

{
    "enterpriseId": "8001678",
    "userPhoneId": 247545
}

{
    "result": {
        "list": [
            {
                "userPhoneId": 247545,
                "phone": "天润演示线路",
                "phoneName": "天润演示线路",
                "phoneType": 2,
                "sceneType": 1
            }
        ]
    },
    "requestId": "6f7e7c93-cda8-9fc5-977b-9bb014fbae1f"
}

https://api-bj.clink.cn/gateway/call_done_list

{
    "enterpriseId": "8001678",
    "callJobId": 247545
}

{
    "result": {
        "pageNum": 1,
        "total": 4442,
        "pages": 445,
        "list": [
            {
                "callInstanceId": 83245800856,
                "callJobId": 4966492,
                "callJobName": "库内数据测试-1-0308-2",
                "customerTelephone": "18888888",
                "customerName": "林",
                "callInstanceStatus": 2,
                "finishStatus": 6,
                "duration": 0,
                "chatRound": 0,
                "startTime": 1678353794000,
                "endTime": 1678353819000,
                "luyinOssUrl": "https://****.mp3",
                "resultList": [
                    {
                        "name": "客户意向等级",
                        "value": "D级(用户忙)"
                    }
                ],
                "finishStatusDesc": "占线",
                "properties": "{\"手机尾号\":\"9363\",\"callStartTime\":\"2023-03-09 17:23:15\",\"wechatPushStatus\":0,\"taskStartTime\":\"2023-03-09 17:23:14\"}",
                "userProperties": "{\"手机尾号\":\"9363\"}"
            }
        ]
    },
    "requestId": "3972bf0c-80f2-9837-8eb9-d58cf807569b"
}

https://api-bj.clink.cn/gateway/calljob_status_list

{
    "enterpriseId":"8009016",
    "callJobIdList":"[4972911]"
}

{
    "result": {
        "list": [
            {
                "callJobId": 4972911,
                "status": 6
            }
        ]
    }
}

https://api-bj.clink.cn/gateway/call_not_start_list

{
    "enterpriseId": "8009016",
    "callJobId": 4972911,
    "pageNum": 1,
    "pageSize": 10

}

{
    "result": {
        "pageNum": 1,
        "total": 1,
        "pages": 1,
        "list": [
            {
                "callInstanceId": 84416200024,
                "customerName": "liurf",
                "customerTelephone": "13851477962",
                "properties": "{\"channel\":\"tbot\"}",
                "userProperties": "{\"channel\":\"tbot\"}"
            }
        ]
    },
    "requestId": "cdefd256-db59-9908-a8fb-f42e41e24458"

}

https://api-bj.clink.cn/gateway/add_black_info

{
    "enterpriseId":"801294",
    "mobile":"18766776677"
}

{
    "result": {
        "blackListId": 182565105
    },
    "requestId": "4cd04116-45c9-4ba0-8a8f-7d4d03dddb44"
}

https://api-bj.clink.cn/gateway/call_detail

{
    "enterpriseId":"8001294",
    "callInstanceId": 73556304885
}

{
    "result":{
        "phoneLogs":[
            {
                "callInstanceId":77728501598,
                "speaker":"AI",
                "content":"您好，我是天润融通智能机器人，是否需要转人工",
                "userMean":"",
                "userMeanDetail":null,
                "aiUnknown":null,
                "startTime":0,
                "endTime":0
            }
        ],
        "callInstance":{
            "callInstanceId":77728501598,
            "callJobId":4915585,
            "customerTelephone":"18888888888",
            "customerName":"test",
            "callInstanceStatus":null,
            "finishStatus":0,
            "duration":3,
            "chatRound":0,
            "startTime":1676894018000,
            "endTime":1676894022000,
            "luyinOssUrl":"https://robot-prod.oss-cn-hangzhou.aliyuncs.com/RobotPhoneCommunicate/20230220/20230220winFPM7728501598_13851477962.mp3",
            "userLuyinOssUrl":"https://robot-prod.oss-cn-hangzhou.aliyuncs.com/RobotPhoneCommunicate/20230220/20230220winFPM7728501598_13851477962_user.mp3",
            "properties":{
                "callStartTime":"2023-02-20 19:53:28",
                "wechatPushStatus":"0",
                "客户名称":"test",
                "联系方式":"18888888888",
                "taskStartTime":"2023-02-20 19:53:26"
            },
            "jobName":"测试打电话1234567",
            "robotDefId":280572,
            "hangUp":1,
            "calledTimes":1,
            "finishStatusDesc":"已接听",
            "collectProperties":{

            },
            "notifyEavesdrop":false,
            "eavesdrop":false,
            "eavesdropIntercept":false,
            "csDuration":0,
            "callerPhone":"天润演示线路"
        },
        "taskResult":[
            {
                "resultName":"客户意向等级",
                "resultValue":"C",
                "resultDesc":"命中业务问题 <= 0次 并且 肯定次数 <= 0次",
                "resultLabels":[

                ]
            }
        ]
    },
    "requestId":"4d2768ee-3fdb-989e-9d40-ba64fc44cd64"
}