AICC - 工作台集成

{
  event: 'AGENT_STATUS',
  cno：'001',
  prevStatus: '空闲',
  status: '离线',
}

{
  event: 'CHAT_BREAK_LINE',
  cno: '001', // 座席号
}

{
  event: 'CHAT_KICKOUT',
  cno: '001', // 座席号
}

export enum CHAT_STATUS_TYPE {
  HANDLE = 'handle', // 待处理
  QUEUE = 'queue', // 排队
  LEAVE = 'leaveMsg', // 留言
  BROWSE = 'browse', // 浏览中
  HISTORY = 'history', // 历史
}
export enum CARD_STATUS_TYPE {
  CHAT = 'chat', // 会话中
  TO_REPLAY = 'toReplay', // 未回复
  ROBOT = 'robot', // 机器人
}

{
  event: 'SWITCH_CHAT_CARD',
  activeTab: 'handle',
  sessionState: 'robot',
  contactName: '网页',
  appId: '6bdddf5e-xxxxxx-6bf5b4efbec4',
  appName: '测试网页',
  mainUniqueId: '54227446-xxxxxx-c49ed4a.1716791861',
  startTime: 1716791861,
  endTime: 1716793103,
  qname: '客服队列一',
  cno: '001',
  clientName: '测试座席',
  customerCity: '成都',
  visitorId: '0001',
  enterpriseId: 8001xxx12,
}

export enum REASON_TYPE {
  // 队列溢出
  QUEUE_FULL = 1,
  // 无可用座席
  QUEUE_EMPTY = 2,
  // 留言结束
  VISITOR_LEAVE_MESSAGE = 3,
  // 座席主动关闭
  CLIENT_CLOSE = 5,
  // 访客主动关闭
  VISITOR_CLOSE = 6,
  // 系统超时
  SYSTEM_TIMEOUT = 7,
  // 系统关闭
  SYSTEM = 10,
  // 访客放弃排队
  QUEUE_ABANDON = 11,
  // 队列超时
  QUEUE_TIMEOUT = 12,
  // 访客超时未回复关闭
  VISITOR_REPLY_TIMEOUT = 13,
  // 访客离开超时关闭
  VISITOR_LEAVE_TIMEOUT = 14,
  // 访客取关公众号
  VISITOR_UNSUBSCRIBE = 15,
}

{
  event: 'CLOSE_CHAT_CARD',
  mainUniqueId: '54227446-xxxxxx-c49ed4a.1716791861',
  endTime: 1716793103,
  reason: 5,
  enterpriseId: 8001xxx12,
}

enum RING_TYPE {
  // 座席超时
  agentTimeoutSound = 'agentTimeoutSound',
  // 新会话
  newSessionSound = 'newSessionSound',
  // 新消息
  msgSoundSetting = 'msgSoundSetting',
  // 访客下线
  visitorOfflineSound = 'visitorOfflineSound',
  // 转接
  transferApplySound = 'transferApplySound',
}

{
  event: 'CHAT_RING',
  cno: '001',
  mainUniqueId: '54227446-xxxxxx-c49ed4a.1716791861',
  visitorId: '0001',
  visitorName: 'x先生',
  ringType: 'transferApplySound',
  ringTime: 1716793103,
}

{
  event: 'INVITE_GROUP',
  mainUniqueId: '54227446-xxxxxx-c49ed4a.1716791861',
  visitorId: '0001',
  cno: '001',
  targetCno: '002',
}

{
  event: 'JOIN_GROUP',
  mainUniqueId: '54227446-xxxxxx-c49ed4a.1716791861',
  visitorId: '0001',
  cno: '001',
  sourceCno: '002',
}

{
  event: 'REFUSE_GROUP',
  mainUniqueId: '54227446-xxxxxx-c49ed4a.1716791861',
  visitorId: '0001',
  cno: '001',
  sourceCno: '002',
}

{
  event: 'CHAT_TRANSFER',
  mainUniqueId: '54227446-xxxxxx-c49ed4a.1716791861',
  visitorId: '0001',
  cno: '001',
  targetCno: '002',
}

{
  event: 'ACCEPT_TRANSFER',
  mainUniqueId: '54227446-xxxxxx-c49ed4a.1716791861',
  visitorId: '0001',
  cno: '001',
  sourceCno: '002',
}

{
  event: 'REJECT_TRANSFER',
  mainUniqueId: '54227446-xxxxxx-c49ed4a.1716791861',
  visitorId: '0001',
  cno: '001',
  sourceCno: '002',
}

  var messageInfo = {
    type: "sendText",
    content: "文本消息",
  };
  AICCIntegrationAPI.actionEmit('sendChatMessage', messageInfo);

  // 参数说明：
  // {
  //     type: "sendCard", 发送卡片消息类型，固定
  //     title: "", 标题
  //     subTitle: "", 子标题，一般用作商品名
  //     description: "", 描述，一般用作对商品的描述
  //     price: "", 价格信息
  //     img: "", 图片链接
  //     url: "", 点击卡片跳转url
  //     status:"", 状态
  //     subUrl:"",座席端点击卡片跳转链接
  //     tabMenuName:"",商品卡片详情所展示到的自定义菜单名称
  //     time: "", 时间信息
  //     extraInfo: [
  //           { name: "", value: "" }, 扩展信息，可多条
  //           ...
  //     ]
  // };
  var messageInfo = {
    type: "sendCard",
    title: '订单号：#2112323123',
    subTitle: '华为P40 麒麟990 5G SoC芯片 5000万超感知徕卡三摄 30倍数字变焦',
    description: '麒麟990芯片；5000万超感知徕卡三摄；30倍数字变焦；华为手机至高6期免息',
    price: '¥6999',
    time: '2021/12/21 21:50',
    img: '',
    status: '完成',
    tabMenuName: '自定义菜单',
    url: 'https://item.jd.com/100006607505.html',
    subUrl: 'https://www.baidu.com',
    extraInfo: [
        { name: '自定义字段1', value: '' },
        { name: '自定义字段2', value: '' },
        { name: '自定义字段3', value: '' },
        { name: '自定义字段4', value: '' },
        { name: '自定义字段5', value: '' },
    ],
  };
  AICCIntegrationAPI.actionEmit('sendChatMessage', messageInfo);

var messageInfo = {
  type: 'sendCard',
  cardType: "1",
  createTime: "承运日期：4月11日",
  goodsName: "商品名称：石子",
  senderName: "xx厂",
  recipientName: "xx站",
  goodsAmount: "58.00元/吨",
  goodsQuantity: "可接一车",
  orderLink: "https://www.xxx.com",
  orderNumber: "80xxxx41258",
};
AICCIntegrationAPI.actionEmit('sendChatMessage', messageInfo);

var messageInfo = {
  type: 'sendCard',
  cardType: '2',
  title: '欢迎访问',
  pagepath: 'pages/index/index',
  query: 'id=1&name=zs',
  miniProgramUrl: 'https://wxaurl.cn/FX8cifcl49',
  picurl: 'https://xxx.com/image/xx.jpeg',
  appid: 'wx9a65xxxx0',
  appSecret: '91cd2xxxxxxxxxxxxxxxb6e884',
  appLogo:'https://xxx.com/image/xx.jpeg',
  appName: '小程序测试'
};
AICCIntegrationAPI.actionEmit('sendChatMessage', messageInfo);